On Thursday I installed a Samsung UN32H5500 TV using the RVU client to access my HR44 Genie. The connection is via ethernet without DECAs. The ethernet connection is using Cat 5e structural wiring and Cat 6 patch cables through a managed switch. The TV and Genie have both negotiated a 100 Mbit rate with the switch. Those two legs of the network are not used beyond DirecTV traffic. I followed the onscreen instructions from Samsung to authorize the RVU client and called DirecTV to have it activated. The TV and Genie are both using the latest software.
On Thursday it worked great until the evening when I believe my daughter experienced the first cycle of black screen, Smart TV Logo, RVU Connection Lost Dialog, RVU Server Session Closed Dialog, play last selected channel. On Friday this cycle occurred randomly between every thirty seconds and every fifteen minutes. The red power light on the TV blinks while this cycle occurs.
I called Samsung three times and am waiting for a call back from second level.
I called DirecTV who suggested connecting a DECA to the back of the TV. I do not have coax in the room the RVU is in.
I tried resetting the Genie, via the onscreen menu twice.
I tried resetting the TV via unplugging the power cord twice.
I tried resetting the TV to factory defaults twice.
I tried connecting the Genie via a DECA. That broke all network connectivity.
I tried swapping network cables at various points.
I tried isolating the Genie and RVU on their own network switches.
I have other DirecTV receivers that are able to access whole home content without any problem via coax connections.
The lost connection reset cycle occurs when other sources such as the unused cable TV input are selected. The reset cycle interrupts the ability to access the TVs menus. Does anyone know if this is normal or is an indication of a failure in the TV? It seems like the TV reboots when the RVU connection is lost. But it is doing so when the RVU client is not in use.
I would very much appreciate any suggestions on how to get this working. Thank you.